Get your pet back

Steps to get your pet back

1. Call us first
Check we have your pet before you travel.

 

2. Get your documents ready
You need 2 forms of ID and proof the animal is yours.

What ID do I bring?

A driving licence, passport, utility bill. One must be a photo ID.

What is proof of ownership?

Vet bills, photos of the animal, microchip details.

 

 

3. Dog owners: Pay the fine when you arrive
Pay by card or cash when you arrive. See the amounts below. We never ask for payment over the phone.

 

4. Take your pet home
We’ll arrange a pick up time when you call. 

 

DOGS

There will be a fine to pay

Depending on where your dog was picked up, these are the council charges.

Bath & North East Somerset    £150
Wiltshire from   £81 rising each day your dog is uncollected.

Pay by card or cash when you arrive, we cannot release your dog unless the fine is paid in full. We never ask for payment over the phone.

More about the fines

For more information about stray dog fines and collections, please visit the Local Authority websites for Wiltshire Council  and Bath and North East Somerset Council.

CATS

No charge

There is no fee to collect a cat or small pet but a donation is always welcome.
 

You have 7 days to collect your pet.
After 7 days, your pet may be rehomed.

Our phone lines are open 9am - 5pm every day, and if you leave a message we will call you back.

 

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Stray pets – our process

Stray animals are handed into us by dog wardens and members of the public. 

We always check for a microchip and call the registered numbers. If this does not work, we add them online to Pets Reunited and Animal Search UK to try and locate an owner.

We hold them for seven days, but if they haven't been claimed after that then they will be signed over to Bath Cats and Dogs Home and be eligible for rehoming.

 

Will my pet be OK until I can get there?

Stray animals are treated with the same care as our rescue animals. Your pet will have an individual pen or kennel, given food and water and a comfortable bed. Dogs will have time in secure paddocks for play and exercise.

If they need emergency medical care then they will receive it, but otherwise we will not intervene without permission.